Shipping & Returns

Our Check Out procedure currently only allows for shipping to customers within the UK. We would ask that any customers from outside the UK would get in touch via our contact page or directly by email so that we can advise of any additional shipping costs which may be incurred. Many thanks.

 

Consumers resident within the European Union are accorded a “cooling off” period of seven working days under Distance Selling Regulations from the date of delivery of the purchased Work, during which they may cancel in writing their Contract to purchase.  This applies to all purchases save those of a personalised nature as detailed under Consumer Rights in our Terms and Conditions.

 

In the event that a Consumer elects to cancel a purchase the Work must be returned to Madcap Gallery, undamaged and securely packaged, within fourteen days.

 

When a cancelled Work is returned:

We will, after confirmation of its return and satisfactory condition, arrange to refund the Consumer within 30 days of receipt of notice of cancellation.  In this case the price of the Work will be refunded in full together with the original delivery charges.  However the Consumer will be responsible for the cost of returning the Work to us.

 

In all other circumstance and for any other reason a Consumer decides to return a purchased Work which is deemed to be defective or because of a change in our Terms or for any other reason the Consumer must notify us at madcapgallery@yahoo.co.uk within twenty four hours of receipt of the Work of their intention to return a Work stating clearly the reason for doing so.  The Work must be returned to us within fourteen days.  On its return the Artist will examine the Work and the Consumer notified of his/her decision with regard to any refund within a reasonable period of time.  The price of any defective Work will be refunded in full together with the cost of the original delivery charges and any reasonable costs borne by the Consumer in returning the Work.  We will endeavour to make any refund within 30 days.  We will usually refund any money due to the Consumer using the same method originally used by the Consumer to pay for the purchase of the Work.